Change Management

The "Mystery Check Service" is a tailor-made service aimed at optimizing operations in restaurants, hotels and similar catering establishments and increasing guest satisfaction. Professional “mystery checkers” are used to evaluate the company from the guests’ perspective. This is done discreetly and objectively. Additionally, an unbiased customer is brought in to ensure an authentic experience.

Through this service, strengths and weaknesses can be identified and targeted measures can be taken to improve quality. The guest experience is experienced first-hand, which is intended to result in unforgettable stays. This sets the company apart from the competition and increases credibility.

The service also includes the provision of industry experts and relevant contacts. There are various packages to choose from to suit individual requirements and budget.

In the hotel and catering industry, it is crucial to continually work on the quality of services. An in-house team might not be able to objectively identify deficiencies. The Mystery Check service offers an objective assessment by experienced experts and unbiased customers. This allows targeted measures to be taken and quality to be increased.

The service aims to achieve the highest standards and maximize customer satisfaction. It's not about criticizing performance, but rather about optimizing and discovering potential for improvement.